iCareHealth provides it software and services under standard terms and conditions. These terms and conditions are updated regularly and as a Client, you agree to these terms and conditions on the signing of a Supply Agreement or upon renewal of your software licence.  Our terms and conditions set out the rights and obligations of each party and it’s important that you read them carefully:

Please click here: Terms and Conditions

iCareHealth provides some of its services via its wholly owned subsidiary in Malaysia, iCH Software Services Sdn Bhd (“iCH”).  iCareHealth has entered into an agreement with iCH for the provision of these services, including compliance with its obligations under GDPR, which includes the adoption of Model Clauses for the protection of its clients and their data.  To assist our clients with their own obligations under GDPR, a copy of the model clauses are shown below:

Please click here: Model Clauses


Published: 16 May 2018

The following clauses have been amended in our Standard Terms and Conditions of Business with a summary of each contained below with the updated and complete Standard Terms and Condition of Business available through the link above. There are also a number of associated formatting changes.

Clause 1 – Definitions and Interpretation

  • Incorporation of new or refined definitions; Client Personal Data, GDPR, Personnel, Model Clauses, Privacy Shield, Security, References to statutes, regulations or other laws, Schedule B (Data Processing)

Clause 12 – Fees and Payment

  • 12.4 – the Annual Service Fee shall be invoiced annually on the anniversary the Renewal Date (this does change the current Renewal Date for the Licenced Materials as an existing Client of iCareHealth)
  • 12.6.3 – the right to suspend access to and/or provision of the Licensed Material and/or Services until payment is received in full

Clause 16 – Termination

  • 16.3 – this agreement will terminate automatically on the End of Life Date for any Licensed Material (this allows iCareHealth the ability to terminate the agreement should a product reach End of Life)

Clause 18 – Client Data

  • 18.3 through 18.17 – the inclusion of GDPR legislation and removal of Data Protection Act requirements for ‘Client Data’

Clause 19 – Limitation of Liability

  • 19.3 – separate to clause 19.2, the liability iCareHealth and its Licensors and sub-processors may have to the Client as a result of any breach of clause 18 (Client Data) or otherwise concerning the processing of Client Personal Data

Clause 25 – Contracts (Rights of Third Parties) Act 1999

  • 25.1 – the inclusion of sub-processors


  • Subject-matter, nature and purpose of the processing
  • Duration of the processing
  • Categories of data subjects
  • Type(s) of personal data
  • Sub-processors and sub-contractors
  • Transfers to territories outside of the EEA and mechanism of “adequacy”