Chaucer House Receives Outstanding CQC Results

Staff were consistently kind, also caring and furthermore, compassionate. In addition to this, they treated people with dignity and respect. Care was personalised and had been adapted to meet the individual needs of people. Staff had positive relationships with people and their family members who they knew well. People were actively involved in making decisions that affected their daily lives, while, their wishes were respected when receiving end of life care.

People’s care, treatment and support needs were assessed and a plan of care was developed jointly with the person. This included their individual choices and preferences. Guidance was in place for staff to follow to meet people’s needs. Staff knew patients well which enabled them to support people in a personalised way.

Administrative Reporting

Staff reported any accidents or incidents on a data base because this made it easy to track how each event had occurred. This also revealed the action taken as a result to keep people safe. If an accident had occurred a clear record was made of any observed injuries at the time of the event. The person’s assessment of risk was updated and their next of kin informed. The registered manager reviewed any incidents to see if there were any patterns or trends and the provider checked this audit at their monthly visits.

People’s administration charts were fully completed on an electronic system, including the reasons if people refused their medicines. Protocols were in place for people who were prescribed their medicines to be given ‘as required’ (PRN) and therefore were followed by staff. Staff recorded when patches for pain relief were applied to people and when they were rotated to ensure they were regularly moved to maintain people’s skin.

A big congratulations to Chaucer House on their achievement in providing outstanding person cantered care to their residents.

To find out what makes an Outstanding Care Home, read more from The Chaucer House CQC Report.