1. Introduction

This Policy details our commitment to protecting the privacy of individuals who visit our Websites (as herein defined) (“Website Visitors”), who register to use our Services, or who attend or register to attend sponsored events or other events at which tiCareHealth participates (“Attendees”). For the purposes of this Policy, the term, “Websites”, shall refer collectively to www.icarehealth.co.uk as well as the other websites that tiCareHealth operates and that link to this Policy.


2. Scope Of This Policy

In relation to this Policy, personal information means information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly.

Our Websites may contain links to other websites. Where those websites are not operated by iCareHealth, the information practices and content of those websites is governed by their own privacy statements. We recommend that you review the privacy statements of such websites as to understand their information practices.

With the exception of Account Information (as defined below) and other information we collect in connection with your registration or authentication into our Services (as defined below), this Policy does not apply to our security and privacy practices in connection with your access to and use of the products and services which we market for subscription on our Websites (our “Services”). These security and privacy practices, including how we protect, collect, and use electronic data, communications or other materials submitted to and stored within the Services by You (“Service Data”), are detailed in and governed by iCareHealth’s Terms and Condition of Business, available here.

Subscribers to our Services are solely responsible for establishing policies that ensure compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals with whom our Subscribers interact. If you are an individual who interacts with a Subscriber using one of our Services, then you will be directed to contact our Subscriber for assistance with any requests or questions relating to your personal information.

We collect information under the direction of our Subscribers, and have no direct relationship with individuals whose personal information we process in connection with the use of our Services. If you are an individual who interacts with a Subscriber using our Services (such as a client of one of our Subscribers) and would no longer like to be contacted by one of our Subscribers that use our Services, please contact the Subscriber that you interact with directly.

We may transfer personal information to companies that help us provide our Services. Transfers to subsequent third parties for these purposes are governed by the Service Agreements with our Subscribers.


3. Information That You Provide To Us

Account and Registration Information:
We ask for and collect personal information about you such as your name, address, phone number, email address and credit card information, as well as certain related information like your company name and website name, when you register for an account to access one or more of our Services (an “Account”). We also ask for and collect personal information such as an email address and a name from the individuals that you permit to log into and use our Services in connection with Your Account.

We refer to any information described above as “Account Information” for the purposes of this Policy. By [voluntarily] providing us with Account Information, you represent that you are the owner of such personal data or are otherwise permitted to provide it to us.

Other Submissions:
We ask for and collect personal information from you when you submit web forms on our Websites or as you use interactive features of our Websites, including, participation in surveys, promotions, requesting customer support, or general communications with us.

Attendee Information:
We ask for and collect personal information such as your name, address, phone number and email address when you register for or attend one of our sponsored events, webinar or other events at which a member of the iCareHealth team participates.


4. Information That We Collect From You On Our Website

Cookies and Other Tracking Technologies:
We and our authorised partners use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and the networks that you use to access our Websites, and other information regarding how yo interact with our Websites. For detailed information about the use of cookies in the Websites, please read and review our Cookie Policy found here.

We partner with third parties to manage our advertising on other websites. Our third party partners may use technologies such as cookies to gather information about your activities on our Websites and other sites in order to suggest advertisements based upon your previous browsing activities. If you wish to not have this information used for the purpose of serving you interest-based advertisements, you are able to  opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served advertisementsand you will continue to receive generic advertisements.

Web beacons, tags and scripts may be used on our Websites, in email and other electronic communications we send to you. These assist us in delivering cookies, counting visits to our Websites, understanding usage and campaign effectiveness. This allows us to determine whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our third-party service providers on both an individual and aggregated basis.

We use Local Storage Objects such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs. For further information on how to manage Flash LSOs please click here.

Logs:
As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Services. This information includes IP addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect personal information to information gathered in our log files to improve our Websites and Services. In that sceanrio, we would treat the combined information in accordance with this Policy.

Analytics:
We collect analytical information when you use our Websites to help us improve them.


5. Information Collected From Other Sources

Social Media Widgets:

Our Websites include social media features and widgets. Such features may collect your Internet protocol address, which page you are visiting on the Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party. Your interactions with these features are governed by the privacy statement of the companies that provide them.


6. How We Use Information That We Collect

We use the information we collect about you (including personal information, to the extent applicable) to:

  1. Provide, operate, maintain, improve, and promote our Services;
  2. Enable you to access and use our Services;
  3. Send transactional messages, including responses to your comments, questions, and requests; provide customer service and support;
  4. Send you feature notes and technical notices,
  5. Send you service updates updates and support & administrative messages;
  6. Send you scheduled and unscheduled maintenance notifications  
  7. Send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, promotions and events;
  8. Provide other news or information about us and our partners.
  9. Monitor and analyze trends, usage, and activities in connection with our Websites and Services
  10. Investigate and prevent fraudulent transactions, unauthorised access to our Services, and other illegal activities;
  11. Personalise the Websites and Services, by providing features or advertisements that match your interests and preferences;
  12. For other purposes for which we obtain your consent.

Note: You are able to unsubscribe from our marketing communications by following the instructions included in all of our marketing communication or by emailing [email protected].  


7. Sharing Of Information Collected

Third Party Service Reminders:

We may share personal information with third parties when we have obtained your consent.

Testimonials:

We post testimonials on the Websites that may contain personal information. We obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us on [email protected].

iCareHealth Group:

We share information, including personal information, with members of the iCareHealth Group.


8. International Transfer Of Data Collected

We store personal information about Website Visitors and Subscribers within the European Economic Area (the “EEA”). To facilitate our operations, we may transfer and access such personal information from other areas, including from other countries in which the iCareHealth Group has operations.

If you are visiting our Websites from the EEA or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal information to the all jurisdictions in which we operate. By providing your personal information, you consent to any transfer and processing in accordance with this Policy.


9. Communication Preferences

You are able to manage your own subscription preferences and can unsubscribe from our marketing communications by following the instructions included in all of our marketing communication or by emailing [email protected].


10. How Long We Retain Your Personal Information

Upon request we are able to provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at [email protected] Subscribers to our Services may update or change their Account Information by contacting us on [email protected].To make a request to have personal information maintained by us returned to you or removed, please email [email protected]

An individual who wishes to access, or seeks to correct, amend, or delete inaccuracies in personal information stored or processed by iCareHealth on behalf of a Subscriber, will need to direct their query to the Subscriber (the data controller). Upon receipt of a request from one of our Subscribers for us to remove the data, we will respond to their request within thirty (30) days. We retain personal information that we store and process on behalf of our Subscribers for as long as needed in order to provide our Services to our Subscribers. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

The security of your personal information is important to us. We follow generally accepted standards to protect all of the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at [email protected].

If you are a Subscriber or otherwise provide us with personal information in connection with your use of our Websites or Services, we will delete this information upon your request, provided that, notwithstanding such request, this information may be retained for as long as you maintain an account for our Services, or as needed to provide you with our Services, comply with our legal obligations, resolve disputes and enforce our agreements.


12. Business Transactions

We may assign or transfer this Policy, as well as your account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge.


13. Changes To This Policy

If there are any material changes to this Policy, you will be notified by our posting of a prominent notice on the Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Websites or the Services constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Websites and the Services.


14. Contact Us

If you have questions regarding this Policy or about the iCareHealth’s privacy practices, please contact us by email at [email protected], or at:

iCareHealth UK
Weavers Mill
High Street
Haverhill
Suffolk
CB9 8DD