Overcoming key industry challenges

It is estimated that there are approximately 1.5 million people in the UK with a learning disability, with most people requiring a broad range of care and support services on a daily basis.

But the reality is, the number of people requiring complex care and support services is rapidly increasing, while market challenges such as compliance requirements, operating costs and workforce challenges continue to threaten the viability of learning disability service providers. As a result, many organisations will face an unprecedented level of pressure in the years to come.

Dealing with these pressures will require a structural shift in thinking, and the way that care services are provided – within facilities and the community, in order to cope with the demand.

Technology that enriches the care home experience for care workers and clients

iCareHealth’s Learning Disability Service Management solution enables learning disability services to utilise their existing resources and systems more effectively, in order to achieve improved efficiencies and enhanced care delivery.

iCareHealth’s Learning Disability Service Management solution comprises Care and Clinical, Electronic Medication Management, Business Manager and Mobile Care Worker software, which streamline every aspect of care management. The solution is configurable and scalable to accommodate organisations of all sizes and models.

What’s possible with complete Learning Disability Service Management?

Improve efficiencies and care outcomes:

  • Electronic care plans that support person-centred care and ensure services are tailored appropriately to the individual.
  • Daily notes that allow staff to easily record and access up-to-date information associated with individuals’ conditions, treatment and care.
  • Tools that simplify daily charting observations and assessments of individuals.
  • Mobile care plan updates that allow care workers in the field with remote access to the most up-to-date information associated with individuals’ conditions, treatment and care.
  • Automated shift reports that prioritise information and actions between staff handovers.
  • Built-in messaging functionality to streamline pharmacy communications.
  • Tools to manage stock and inventory audits, drug disposal and medication recording.
  • Intelligent rostering that supports person-centred care and ensures the most appropriate care worker is allocated to the individual service user.
  • Automated mileage calculations that determine the distance of travel required for each care worker, to within a 10-metre radius.
  • A travel planner that recommends the most efficient route for care workers to take for each shift.
  • Tools that help manage and monitor the location of care workers throughout their shift.
  • An online portal that informs the service user who will be delivering their care services ahead of the scheduled visit, and streamlines care service requests.

 

Reduce administration tasks and increase staff productivity:

  • Highly proficient staff rotas that consider staff availability, leave, experience, qualifications and skills.
  • Schedule updates that support the electronic allocation of visits to care workers. Visits can be accepted or rejected remotely from the care worker’s mobile device.
  • Automated time and attendance monitoring that records when care workers log in and out of a shift.
  • Call monitoring that allows care workers to start a visit, records the details and outcomes of that visit and then end the visit.
  • Built-in messaging functionality to streamline communications between care managers, coordinators, workers, assistants and other staff.
  • Simplified invoicing and payroll functionality that calculates hours and gross pay based on predetermined requirements.
  • Personal budget management to provide service users with a simplified way to view personal accounts and manage self-directed budgets.

 

Reduce medication errors and risks:

  • Electronic medication administration records that improve safety and quality of care.
  • A detailed history of administered PRN medications that integrates with daily notes and staff handover reports.

 

Enhance compliance and corporate governance:

  • Standard and customisable reports that provide accurate monitoring of the processes, trends and performance impacting compliance.
  • Alerts and warnings to help staff comply with the highest standard of medication administration procedures.
  • Bar code scanning that ensures the right person is given the right drug, in the right dose, at the right time.
  • A centralised system that stores and consolidates critical information about each care worker including licences and qualifications, history files, incident reporting, grievances, holidays, absence management, contracts and more.
  • Standard and configurable reports that provide accurate monitoring of the critical processes, trends and performance impacting compliance.
  • Actions and alerts that prompt staff to ensure they comply with the highest standard of operational procedures.
  • Lone worker alarms, which provide peace of mind to care workers by allowing them to raise an alarm from their mobile device in emergencies.

Pete Shergill

Working to improve the lives of care providers and the people they care for. Expert in the requirements in Pharmacy and Learning Disability.

01440 766400

Carl Drinkwater

Working to improve the lives of care providers and the people they care for. Expert in the requirements in Care Homes and Learning Disability.

01440 766400