Overcoming key industry challenges

Extra care housing enables older people with a range of care needs to lead a more independent and fulfilling life, with access to support that ensures they can continue to live safely and securely in their own homes.

According to research conducted by the International Longevity Institute in the UK, residents who have been in extra care housing for five or more years are 50 percent less likely to move into a care home, while people aged over 80 years with access to extra care services are also half as likely to move into a care home in the future.

However, the number of people in the UK aged over 65 is expected to increase by more than 50 percent over the next 20 years, making it clear that an increasing number of elderly people will require extra care services to be provided in the home in coming years. As the needs of service users become more complex over time, providers specialising in extra care services will undoubtedly face challenges in offering the highest level of care.

Technology that enriches the care experience for care workers and service users.

iCareHealth’s Extra Care Management solution has been developed to assist care providers to reduce the burden of industry challenges, while providing a substantial boost to the level of productivity and efficiency within the organisation.

iCareHealth’s Extra Care Management solution comprises Business Manager, Mobile Care Worker and Online Care and Staff software, which integrates seamlessly to improve productivity and efficiencies, enhance care delivery and outcomes, and improve the quality of life for service users. The complete solution is configurable and scalable to accommodate organisations of all sizes and models.

What’s possible with complete Extra Care Management?

Improve efficiencies and care outcomes:

  • Intelligent rostering that supports person-centred resident care and ensures the most appropriate care worker is allocated to the individual service user.
  • Automated mileage calculations that determine the distance of travel required for each care worker, to within a 10-metre radius.
  • A travel planner that recommends the most efficient route for care workers to take for each shift.
  • Mobile care plan updates that allow care workers in the field with remote access to the most up-to-date information associated with residents’ conditions, treatment and care.
  • Tools that help manage and monitor the location of care workers throughout their shift.
  • An online portal that informs the services user who will be delivering their care services ahead of the scheduled visit, and streamlines care service requests.


Reduce administration tasks and increase staff productivity:

  • Schedule updates that support the electronic allocation of visits to care workers. Visits can be accepted or rejected remotely from the care worker’s mobile device.
  • Call monitoring that allows care workers to start a visit, records the details and outcomes of that visit and then end the visit.
  • Simplified invoicing and payroll functionality that automatically calculates hours and gross pay based on predetermined requirements.
  • Unique tools to simplify the administration and documentation associated with re-ablement care planning.
  • Personal budget management to provide services users with a simplified way to view personal accounts and manage self-directed budgets.
  • Built-in messaging functionality to streamline communications between care managers, coordinators, workers, assistants and other staff.


Enhance compliance and corporate governance:

  • A centralised system that stores and consolidates critical information about each care worker including licences and qualifications, history files, incident reporting, grievances, holidays, absence management, contracts and more.
  • Standard and configurable reports that provide accurate monitoring of the critical processes, trends and performance impacting compliance.
  • Actions and alerts that prompt staff to ensure they comply with the highest standard of operational procedures.
  • Lone worker alarms, which provide peace of mind to care workers by allowing them to raise an alarm from their mobile device in emergencies.

Working to improve the lives of care providers and the people they care for. Expert in Care Home and Extra Care Services.

01440 766400

Working to improve the lives of care providers and the people they care for. Expert in Care Home and Extra Care Services.

01440 766400