iCareHealth’s Software Solutions are regularly featured in our clients CQC, Scottish Care Inspectorate and Welsh Care Inspectorate reports. The reports outline the many ways our solutions Support Compliance and efficiencies within Care organisations across the Care Home, Home Care and Pharmacy sectors.

Feel free to peruse a selection of extracts taken from our clients’ inspection reports.

 

Chaucer House

(Maria Mallaband)

CQC Rated: Outstanding

iCareHealth Solutions: Care & Clinical, Medication Management, Learning Management

“People’s administration charts were fully completed on an electronic system, including the reasons if people refused their medicines. Protocols were in place for people who were prescribed their medicines to be given ‘as required’ (PRN) and these were followed by staff.”

Page 8, CQC Report

“People’s staffing needs were assessed when they moved to the service. A specialist tool was used which took into consideration the support people needed with daily tasks, their understanding of risks and communication needs.”

Page 7, CQC Report

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Haddon House Nursing Home

“Care records contained detailed information about people’s health, personal and social care needs including a social and family background. Each person had a personalised daily care plan, which staff understood and followed.”

Page 13, CQC Report

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Brunelcare Domiciliary Care Services

“The provider monitored any call visits that had not been carried out. A system was in place to alert the provider if a call was more than 15 minutes late. This meant the provider was able to contact staff or arrange for another staff member to attend.”

Page 8, CQC Report

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Oak Grange Care Home

“During medication rounds the electronic system displayed the medicine that needed to be administered, along with the details of the person and a photograph. Staff then used the touch display or keyboard to indicate that this medication had been given.”

Page 8, CQC Report

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Skell Lodge

(Maria Mallaband)

CQC Rated: Good

iCareHealth Solutions: Care & Clinical, Medication Management, Learning Management

“The programme also generated prompts for staff to take specific action, for example where an accident had been recorded the computer programme would prompt that a review was required or completion of a corresponding risk assessment.

We looked at five people’s electronic records and found them comprehensive and easy to follow.”

Skell Lodge Inspection report 29 June 2016 (page 15)

“The electronic recording system meant that accidents and incidents were analysed for trends and patterns.

These were automatically sent to senior managers within the organisation to review and formed part of the registered provider’s monthly visits. This meant action could be taken to prevent further occurrence.”

Skell Lodge Inspection report 29 June 2016 (page 9)

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Bainbridge Court Care Home

“People’s care plans described the level of support they required and gave clear guidelines to staff. The care plans were person centred; they contained details of people’s backgrounds, family members and people who were important to them. The care plans included details regarding people’s individual likes and dislikes.”

Page 11, CQC Report

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Cherish UK Care Services

“The service operated an electronic call logging system to monitor staff visits to people’s homes. Staff were required to log on the system when they arrived at a person’s home and log off when they left. This enabled the service to check staff were arriving on time and staying for the correct amount of time allocated.”

Page 6, CQC Report

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Autumn Grange Nursing Home

“By speaking with staff and looking at the system, we could see that it was designed to minimise the risk of people getting incorrect medication. The system provided a clear audit trail of staff administering medicines and supported them to ensure that medicines were ordered when needed. The provider was able to demonstrate how medicines would be managed safely in the event of a system error. We saw evidence to confirm that medicines were being stored, administered, monitored and disposed of in accordance with professional guidance and regulations. ”

Page 5, CQC Report

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Fonthill Care

CQC Rated: Outstanding

iCareHealth Solutions: Business Manager, Mobile Care Worker

“The manager used a recognised electronic care planning software tool to assess and plan nursing and care needs for people who lived at the home. Care plans were described by staff as easy to follow, fully compliant, risk assessed, personalised, easily evaluated and easy to maintain. This enabled staff to spend quality time delivering care to people and supporting their individual lifestyle choices. The effective use of electronic systems within the home allowed staff to spend less time on completing paperwork and more time was spent with people.”

Page 20, CQC Report

“People’s nursing and care needs were assessed using an computer system which included looking at the impact of clinical needs. This system supported a person centred approach which enabled individualised personalised care plans to be developed and delivered to people, and these were kept under regular review. Each person’s care needs were specifically detailed to ensure that staff knew exactly how they needed to be supported.”

Page 20, CQC Report

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Millbank Care Home

“An electronic record keeping system was used for managing people’s care records, we saw staff had electronic tablets they could take with them to complete daily records. During the inspection we saw staff were able to update records when sat with people in the communal areas. Staff told us the electronic system meant they were able to view different aspects of people’s care quickly on a regular basis. ”

Page 14, CQC Report

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Absolute Care Services

“We found that care plans were person-centred and updated on a regular basis. We found that systems were in place to monitor people’s needs and ensure the care records were accurate. ”

Page 13, CQC Report

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The Ridings Residential Home

“People received their medicines as prescribed and medicines were stored, administered and disposed of safely in line with relevant professional guidance. The provider had robust systems in place to ensure medicines were managed safely.”

Page 6, CQC Report

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Tigh Na Muirn

Scottish Care Inspectorate Rated: Very Good

iCareHealth Solutions: Care & Clinical, Medication Management

“We examined a sample of records and found the system to be informative and easy to navigate.”

Inspection report for Tigh-Na-Muirn Limited (Page 15)

“We were impressed with the functions available to staff; an audit process enabled the persons administrating to be aware of any discrepancies. This helped promote compliance with prescribed regimes and provided a summary of issues that could inform medication reviews.”

Inspection report for Tigh-Na-Muirn Limited (Page 16)

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Water Royd Nursing Home

“Care records we looked at contained all relevant care plans and risk assessments in areas including, but not limited to; mobility, eating and drinking, continence, communication, breathing, socialising, sleeping, skin integrity and pain.”

Page 7, CQC Report

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Walnut Care at Home

“People said and records confirmed that nearly all visits had been completed at the correct time and had lasted for right amount of time.” “Records that contained private information were stored securely in the service’s computer system. This system could only be accessed by authorised staff by using their own unique password.”

Page 8, CQC Report

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Heeley Bank Care Home

“The provider had introduced an electronic medication administration record (EMAR) system since the last inspection. Staff recorded on the system when they administered a medicine to a person. People told us they received their medication regularly.”

Page 7, CQC Report

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Eden House

(Helen McArdle Care)

CQC Rated: Outstanding

iCareHealth Solutions: Care & Clinical, Medication Management

“We found monitoring of the service to be extremely good. For example, there were systems for gathering, recording and evaluating accurate information about the quality and safety of care, treatment and support the service provide, and its outcomes.”

Page 17, CQC Report

“All the care records we looked at showed people’s needs were assessed before they moved into the home and we saw care plans were written in a person centred way and people using the service were consulted and included in decisions about all aspects of their care. People confirmed their wishes and preferences were respected.”

Page 3, CQC Report

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John Wills House Care Home

“Care plans were person centred. They described people’s personal preferences’ and gave guidance to staff about how people wished to be supported.”

“Care records gave details on the level of support people required for different tasks.”

“Care records showed that the service was responsive to people’s choices.”

Page 17, CQC Report

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Ace Home Care Grimsby

“We found that information was maintained to enable the quality of the service to be monitored in accordance with people’s assessments and ensure this was delivered by appropriate numbers of staff.”

Page 8, CQC Report

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The Cottage Christian Nursing and Residential Home

“The provider was using an electronic system for administering medicines. The software ensured that medicines could not be missed as it alerted nursing staff if a medicine had not been administered to a person. The system was effective at reducing the number of medicines errors.”

Page 9, CQC Report

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Orchar Nursing Home

Scottish Care Inspectorate Rated: Very Good

iCareHealth Solutions: Medication Management

“The service had moved to an electronic medication management system. Overall, we were satisfied this was being managed well and staff demonstrated a good understanding of it.”

Page 3, Care inspectorate report

“Care plans we examined offered good information to guide staff to the needs of people living at Orchar. Health assessments were carried out regularly and that where a risk was identified a suitable care plan was in place.”

Page 3, Care Inspectorate report

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Wood Hill House Nursing Home

“Care records contained daily notes, detailing what the person had done that day and any additional relevant information so staff members on the next shift were aware of any additional needs of the person. ”

Page 7, CQC Report

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ALS Support Limited

“We saw people’s care records contained detailed information about their likes, dislikes and preferences, which include social and cultural needs as well as health and personal care. This demonstrated the service got to know people and helped ensure they received holistic person centred care.”

Page 11, CQC Report

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Signature House Nursing Home

“The provider had introduced a computer system to replace paper records for the ordering and recording of medicines dispensed. We spoke with staff who told us they found the system easy to use and liked some of the safeguarding features such as double signing of medicines given through a password system.”

Page 7, CQC Report

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Abbotsford House

Scottish Care Inspectorate Rated: Excellent

iCareHealth Solutions: Care & Clinical

“Residents’ support plans were electronically stored and were regularly updated by nursing and care staff who had access to laptops.”

Page 14, Care inspectorate report

“the support plan format was being updated and refined to make the support plans more person centred and to improve the accessibility of important information. “

Page 14, Care Inspectorate report

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