Integrating a new software solution has become simpler with better more intuitive applications and interfaces. The cost of hardware (mobile phones, tablets and laptops) is falling and the introduction of BYOD; bring your own device is increasing in popularity, particularly with the addition of restrictive usage applications.  Below we take you through the Five CQC Domains and give you just a few examples of how technology can enable your care homes to be more Safe, Effective, Caring, Responsive and Well-led.

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With mobile technology we have the ability to record and receive information at the point of care delivery. No longer do carers need to scribble down notes, only to have one long administration session, transferring the notes to official care plan documentation.

A recent survey shows that over 94% of carers have a mobile phone and so the level of training and adaption when integrating mobile technology is greatly reduced. Carers are familiar with using apps on their phones.

Everybody wants to feel safe and family, friends and advocates want their loved ones to be cared for and protected from harm.

The majority of people receiving regulated adult social care in England are cared for by a service rated good or outstanding. These providers take the time to understand what ‘feeling safe’ means to the individuals using their service, they effectively resource the care they provide and have the systems in place to ensure they are suitably staffed, effectively trained and committed to keeping people safe from harm.

Managers, leaders and staff teams clearly understand and prioritise risk assessments and know not only how to protect people but also when to escalate and report safeguarding concerns. Equally, these are services committed to learning from mistakes and embedding good and best practice to ensure people who need care and support feel safe and supported at all times.

Medicines are effectively managed and administrated, people are protected from harm and restraint and high standards are maintained around cleanliness, infection and control.

Business Intelligence Examples

A provider started to use fall information that was available to them electronically. On realising there was a large number of falls at a certain time of the day, the data was analysed and an additional data set was used from the administration of anti-psychotic medication. In this example the provider was able to reduced the number of falls due to liaising with a GP and changing the medication type.

Other providers are being more proactive with emar (electronic medication management) where automated processes make it very difficult to have a missed medication due to alerts provided by the software. This is managed on a day-to-day basis thus reducing time at audit.


E-Learning and Learning Management Systems Examples

A provider is providing effective care if people’s care, treatment and support achieves good outcomes, promotes a good quality of life, based on the best available evidence.

E-Learning and Learning Management Systems are pro-active technologies that ensure staff are up to date with training and competencies.

Organisations have a very large overhead with training and also induction/staff retention. The introduction of LMS technologies have been proven to help keep staff by allowing them flexibility to do training on the go. No co-ordinator role is needed through the provision of alerts and warnings. All content is marked and competencies provided. There is a considerable reduction in cost and improvement in quality through analysing strengths and weaknesses.


Resident Profiling Examples:

A good Caring rating is when it can be evidenced that staff involve and treat people with compassion, kindness, dignity and respect. It’s important to survey and evidence good practice. A relatives portal can enable a 360 degree view and encourage a family’s interaction with the individual’s care.

It’s critical that the resident is at the centre of everything providers do. Many organisations are now allowing relatives and care professionals direct access to e-records. Immediate feedback and interaction can happen at anytime ensuring all parties work to the needs and wants of each resident. ‘Facetime’ like applications are being used in care plans and GPs are also using the technology for certain care episodes.

Through the use of prompts and actions within software, the follow up to each care activity can be measured to ensure that any improvement can clearly be evidenced.


Falls and Complaints Examples:

Responsive services are organised so that they meet people’s needs. Many organisations are using e-surveys to gauge the quality of service they are delivering. These can now be used easily with electronic results available for analysis and these can be used, as per other industries, to continually improve services. By collating the information and evidencing the action plan, the results can help push the ratings up for care homes.


Staff Meetings, Action Plans and Surveys Examples:

Leadership, management and governance of the organisation assures the delivery of high quality person-centred care, supports learning and innovation and promotes an open and fair culture. This is the key for any successful care home. Information from all audits needs to be available to the home manager to review in real-time. This simply isn’t possibly without the use of technology.

With technology the focus of the home manager can shift from reacting to issues that have occurred, to preventing issues from happening.



Technology is evolving and enabling care organisations to give more inclusive care. To find out more, watch our Inclusive Care video story.

iCareHealth is a leading provider of clinical, medication and business management software solutions, to the social care sector.

We are dedicated to providing software solutions to the Care Industry in order to maximise efficiencies and make businesses more profitable.

Our Sector Experts have years of experience working with Social Care businesses like yours. We’ve created a series of resources to provide insight and tips for running your business.

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